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Shipping

Standard delivery to the contiguous United States is included in the price. Canada is available and priced from the carrier rate at checkout.

Last updated: October 30, 2026

Shipping cost

Standard delivery to the contiguous United States is included in the listed price. There is no free-shipping threshold and no added shipping line for a standard shipment inside that area. Delivery to Canada is quoted from live carrier rates at checkout.

Where we ship

This store ships to street addresses in the contiguous United States and Canada. Alaska, Hawaii, US territories, and other international addresses are not available at checkout.

Some oversized equipment may need freight instead of a parcel carrier. If that applies to your order, we contact you before it ships and confirm any extra freight cost. We do not charge that cost without telling you first.

Carriers and timing

Parcel orders ship with UPS.

MethodEstimated delivery
Standard, included5–7 business days after the order ships

Orders placed on a business day are packed for the next UPS pickup. Orders placed on weekends or US federal holidays ship the next business day. Delivery dates are estimates from UPS, not a guaranteed arrival day.

Tracking

When the order ships, we email a tracking number to the address used at checkout. You can also look it up on Track order with the order ID, Stripe receipt number, checkout email, or phone.

Damaged or missing items

If a package arrives damaged or a part is missing, use the contact form within 48 hours of delivery. Include the order number and photos of the carton and the item. We replace the item or refund it.

Pool pumps, filters, and fittings on the warehouse shelves

Big Pool Parts

1007 W Grove Ave Orange, CA 92865 United States

Customer service: orders [at] bigpoolparts.com

Monday – Friday, 8:00 AM – 5:00 PM PT

Questions go through the contact form. We reply within one business day.