Returns & refunds

You may return an unused item within 14 days of the delivery date. Request the return and ship it with tracking before that window ends. We do not accept a return requested or shipped after day 14.

The item must be unused, uninstalled, in the original packaging, and in a condition we can resell. Pumps, filters, heaters, lights, and other equipment that has been plumbed, wired, or powered cannot be returned unless it arrived defective.

A 50% restocking fee applies to an unused return. After the return passes inspection, we refund 50% of the amount charged for the item. The fee is not a separate charge. It is kept from the refund.

The restocking fee does not apply when we sent the wrong item, or when the item arrived damaged or defective. Those returns are a full refund of the amount charged, or a replacement.

1. Send the order number and the reason through the contact form. Choose “Return or refund.” Do this within 14 days of delivery.
2. Wait for a return authorization and the return address. Do not ship a package back before that.
3. Pack the item with every part, manual, and fitting that came in the box.
4. Ship it with tracking before the 14-day window ends. A package shipped after day 14 can be refused.

After the return arrives and passes inspection, the refund goes back to the original payment method within 10 business days. For an unused return, that refund is 50% of the amount charged for the item. The other 50% is the restocking fee.

Standard delivery is included in the item price, so there is no separate shipping amount to refund. You pay the carrier for the return shipment. That carrier cost is not taken out of the refund and is not reimbursed.

• Opened or used pool chemicals, test reagents, and clarifiers
• Cut pipe, cut tubing, or fittings that have been solvent-welded
• Special-order and clearance items
• Equipment damaged by installation, weather, or misuse
• Items missing parts from the original package

A defective item is handled as a replacement or a full refund of the amount charged, with no restocking fee, even when it falls outside the unused-return rules. Contact us with the order number and a description of the fault. Manufacturer warranties, where the brand offers one, are claimed through us.

You pay the carrier cost to send an unused return back. We do not email a prepaid return label for that return. Return shipping is your cost on top of the 50% restocking fee.

If we sent the wrong item, or it arrived damaged or defective, we pay the return shipping and the restocking fee does not apply.

We do not swap an item in place. Return the original and place a new order for the part you need. If you are not sure a part fits, send the equipment model through the contact form before you order.